Complexe El Mechtel, Avenue Ouled Haffouz, B.P 61 Bab El Khadra 1075-Tunisie

Privacy Policy

Submitted by AD-MAE on Wed, 03/31/2021 - 12:15

Privacy Policy

MAE Assurances attaches the greatest importance and the greatest care to the protection of privacy and personal data and to compliance with the legal provisions in force in this area.
The purpose of this privacy protection policy is to provide simple, clear and complete information to users of the website.
MAE ASSURANCES and on the processing of personal data concerning you and implemented by MAE ASSURANCES as data controller.
This policy covers processing carried out within the framework of :

For all of these processing operations, MAE Assurances is the entity that determines the means and purposes and thus acts as controller within the meaning of the applicable regulations on personal data and in particular the Tunisian law 2004-63 and du EU Regulation 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter « GDPR »).

In this Policy, « MAE Insurance », refers to :

The Mutual Education Insurance MAE, A.S registered in the Tunis Trade Register under N ° ----------, with Unique Identifier -------, domiciled at Complexe El Mechtel, Avenue Ouled Haffouz BP 61 Bab El khadra 1075 - Tunis, represented by his General manager Mr. Lassaad Zarrouk.

You can find all the information relating to MAE ASSURANCES on our page mentions légales.

1. General information applicable to all processing carried out by MAE Assurances

MAE ASSURANCES ensures for each treatment that the fundamental principles of data protection are respected. This section informs you about the generalities applicable to all the processing operations covered by this Policy. Section II details, for each processing, the specific terms and conditions for implementing the processing.

a. Minimization of data collected :

Each form on the site limits the collection of personal data to what is strictly necessary and indicates the purpose (s) of collecting this data as well as the recipient (s) of the data.

The data essential to the management of your request are indicated by an asterisk on each form. If you do not complete these mandatory fields, MAE ASSURANCES will not be able to respond to your requests and / or provide you with the requested services. The other information is optional and allows us to better manage your request and improve our communications and services to you.

b. Sharing your data with third parties and transferring your data to countries whose personal data protection is not adequate under the GDPR *:

We never share your personal data with other companies for commercial prospecting purposes.

Each section dedicated to processing details the internal recipients intended to access and process the data concerned. The data may possibly be transmitted to technical service providers chosen for their expertise and reliability who act on our behalf and according to our instructions (IT subcontractor, host of our servers, etc.).

We only allow these providers to use your personal data to the extent that it is necessary to render services on our behalf or to comply with legal requirements and we make every effort to ensure that your personal data is protected at all times.

MAE ASSURANCES may also be required to communicate your data to third parties when such communication is required by law, a regulatory provision or a judicial decision, or if this communication is necessary to ensure the protection and defense of our rights.

In the event of international transfers from a third country for which the National Authority for the Protection of Personal Data (INPDP) has issued an adequacy decision recognizing in this country a level of protection of personal data equivalent to that provided for by local law , your personal data will be transferred on this basis.

For transfers to countries for which the national body for the protection of personal data (INPDP) has not issued an adequacy decision, we rely on:

Or obtain your express and unequivocal consent to share your personal data with these third parties Or to conclude data transfer contracts that comply at least with the standard contractual clauses adopted by law Or to ensure that these third parties located in the United States are companies that have joined the EU-U.S. Privacy Shield and registered as such with the US administration.


MAE ASSURANCES services and events intended for minors, we will ensure that the authorization of the holder of parental authority is obtained. In the event that we are aware of the collection of personal data from minors without the prior authorization of the holder of parental responsibility, we will take the appropriate measures to delete this personal data from our servers and / or those of our service providers.

* RGPD: General Data Protection Regulation

c. Security of your data

MAE ASSURANCES is committed to protecting your personal data against any loss, destruction, alteration, unauthorized access or disclosure. To do this, MAE ASSURANCES implements appropriate technical and organizational measures, having regard to the nature of the data and the risks that their processing entails, to preserve the security and confidentiality of your personal data and, in particular, to prevent them from being processed. are distorted, damaged, or accessed by unauthorized third parties.

These measures may in particular include practices such as limited access to data by the staff of the services authorized to access it by virtue of their functions, contractual guarantees in the event of recourse to an external service provider, life impact studies. privacy, regular reviews of our privacy practices and policies and / or physical and / or logical security measures (secure access, authentication process, backup copies, anti-virus software, firewalls, etc.).

d. Data concerning minors


2. Processing implemented by MAE Assurances

a. Management of the MAE ASSURANCES website and requests sent from online forms

When you browse the MAE ASSURANCES website, you may be taken to :

Make a contact request using the « contact us ». As part of these activities, and on the basis of your consent that you express by submitting the contact request, MAE ASSURANCES processes and stores the following personal data concerning you: name, first name, Email, telephone, company. To respond to your contact request: the information provided on the form, namely your identity, your contact details (see data minimization) and, where applicable, the content of the message, as well as any information communicated subsequently during our exchanges . In all cases, and depending on your request and the content of our exchanges, the data collected in this way may be used for other purposes such as the management of a request for a quote or a registration to our cultural and sporting events. We also indicate to you that we make anonymous statistics on the frequentation of the site of MAE ASSURANCES.


Once registered, MAE ASSURANCES is required to process personal data concerning you, relating to :

For the benefit of the member: last name, first name, telephone, Email, registration number, date of birth and date of membership The data is kept and used by the sales department in order to communicate about the services of MAE ASSURANCES.

On the other hand, personal data concerning you is collected by :

Until now, the online membership area has been reserved exclusively for members of MAE Assurances. MAE ASSURANCES processes and stores the following personal data concerning you: CIN or Passport number, Contract number, Telephone and Email On this mobile number you will receive by SMS a password to finalize your registration You can provide us with your e-mail address, to receive the same password on the mentioned e-mail address.


b. Processing (s) carried out for the purpose of promoting MAE ASSURANCES services and events

MAE ASSURANCES collects and uses the identification data and personal and professional contact details of the referees with prospects and customers for the purposes of promoting MAE ASSURANCES services and events.

These data are processed and stored for this purpose by the sales department of MAE ASSURANCES.

This processing is based on the legitimate interest of MAE ASSURANCES in promoting its activities.

c. Processing carried out for the purposes of managing prospects, customers, service providers and partners

MAE ASSURANCES is also required to process personal data concerning you when :

You request a quote for taking out an insurance or claims management contract, via the online forms on the site or directly by telephone to our competent services Your company concludes a contract with MAE ASSURANCES as client, service provider or partner.
3.Information on cookie management

A cookie (or "cookie") is a small file stored on your computer that allows you to move from one Internet page to another while retaining your browsing settings.

When browsing the MAE Assurances website, you can decide whether or not to allow cookies to be placed on your computer. If you choose not to use a cookie, you may be deprived of certain features on the site.

The MAE Assurances website uses --- cookies of different types :

a. Necessary (2)

Necessary cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.


   Used by the content network, Cloudflare, to identify trusted web traffic.

   HTTP    1 year

   Stores the permission to use cookies for the current domain by the user.

   HTTP    1 year

b. Preferences (2)

Preference cookies allow a website to remember information that changes the way the site behaves or displays, such as your

preferred language or region in which you are located.


    CookieConsentBulkSetting-#    Enable cookie consent on multiple sites    HTTP    Persist

   Enable cookie consent on multiple sites


c. Statistics (4)

Statistical cookies help MAE Assurances, by collecting and communicating information anonymously, to understand how visitors interact with websites.

_ga Used to distinguish users. Analytic 2 years
_gid Used to distinguish users. Analytic 24 hours
_gat Used to limit the request rate Analytic 1 minute
AMP_TOKEN   Contains a token that can be used to retrieve a client ID from the AMP Client ID service Analytic 30 seconds to 1 year

d. Marketing (15)

Marketing cookies are used to track visitors across websites. The aim is to display advertisements that are relevant and interesting to the individual user and therefore more valuable to publishers and third party advertisers.


   Registers a unique ID on mobile devices to enable tracking based on GPS geographic location.

   HTTP    1 day
   IDE    Used by Google DoubleClick to record and report site user's actions after viewing or clicking on one of the advertiser's ads for the purpose of measuring effectiveness and delivering targeted ads to the user.  HTTP year
NID Registers an identifier that identifies the device of the recurring user. This ID is used for targeted ads. HTTP 6 months

Registers a unique identifier used by Google to keep statistics on how the visitor uses YouTube videos on different websites.

HTTP 8 months

This cookie is used to send data to Google Analytics about the device and visitor behavior. It tracks the visitor through different marketing devices and channels. Pixel Session

   This cookie is used to distinguish humans from robots.

   HTTP    Session

   test_cookie    Used to check if the user's browser accepts cookies.    HTTP    1 day

   Attempts to estimate user bandwidth on pages with embedded YouTube videos.

   HTTP    179 days

   Registers a unique identifier to keep statistics on the YouTube videos viewed by the user.

   HTTP    Session

   Stores user video playback preferences for embedded YouTube videos

   HTTP    Session


   Stores user video playback preferences for embedded YouTube videos

   HTTP    Persist

   Stores user video playback preferences for embedded YouTube videos

   HTTP    Persist

   yt-remote-fast- check-period

   Stores user video playback preferences for embedded YouTube videos

   HTTP    Session


   Stores user video playback preferences for embedded YouTube videos

   HTTP    Session


   Stores user video playback preferences for embedded YouTube videos


We collect and store only information related to traffic on the site via an analytical solution, anonymously: the number of unique visitors, the number of page views, the country of origin of the connection to the site, the service of origin who provided access (live, by a search engine or a social network), the type of device used (computer, mobile or tablet), the most viewed and shared articles as well as the time and date of attendance.

The configuration of cookies is done directly via your Internet browser and, depending on the type of browser used, allows the choice of the systematic refusal of cookies during browsing or their authorization on a case-by-case basis. To find out more about the configuration to follow, see the dedicated page on the CNIL website

4. Links to third party sites

The MAE Assurances website may contain links to social media platforms managed by persons or organizations over which the company has no control.

As such, MAE Assurances can in no way be held responsible for the way in which your data will be stored or used on third-party servers. We advise you to read the applicable personal data protection policy of each third-party website that you access through our website in order to assess the way in which your personal data will be used.


5. Changes to this policy

MAE Assurances may modify the data protection policy. We will ensure that you are informed of these changes either by a special mention on our site, or by a personalized warning, in particular in the context of our newsletters.